NEW SERVICE-CLOUD-CONSULTANT CERTIFICATION TORRENT | LATEST LATEST SERVICE-CLOUD-CONSULTANT EXAM CRAM: SALESFORCE CERTIFIED SERVICE CLOUD CONSULTANT

New Service-Cloud-Consultant Certification Torrent | Latest Latest Service-Cloud-Consultant Exam Cram: Salesforce Certified Service cloud consultant

New Service-Cloud-Consultant Certification Torrent | Latest Latest Service-Cloud-Consultant Exam Cram: Salesforce Certified Service cloud consultant

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The Pass4sureCert Salesforce Service-Cloud-Consultant exam questions are designed and verified by experienced and qualified Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam trainers. They have verified all Salesforce Service-Cloud-Consultant exam questions one by one and ensured the top standard of Pass4sureCert Salesforce Service-Cloud-Consultant Practice Test questions. So you do not need to worry about the Service-Cloud-Consultant exam preparation just download Pass4sureCert Salesforce Service-Cloud-Consultant latest dumps and start preparing today.

Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who are experienced in implementing Service Cloud solutions in a customer-facing role. Salesforce Certified Service cloud consultant certification validates a candidate's expertise in designing and deploying solutions that support customer service processes across multiple channels, including phone, email, chat, and social media. The Salesforce Certified Service cloud consultant certification exam is one of the most prestigious certifications in the IT industry, aimed at professionals looking to establish their career in the Salesforce domain.

Salesforce Service-Cloud-Consultant (Salesforce Certified Service cloud consultant) Exam is a certification program designed for individuals who want to demonstrate their expertise in managing the Salesforce Service Cloud platform. The Service Cloud is a customer service platform that allows companies to interact with their customers through various channels, such as email, phone, social media, and live chat. The Service-Cloud-Consultant certification validates a professional’s skills and knowledge in configuring and managing the Service Cloud platform, ensuring a better customer experience.

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Latest Service-Cloud-Consultant Exam Cram, Service-Cloud-Consultant Knowledge Points

We have to admit that the exam of gaining the Service-Cloud-Consultant certification is not easy for a lot of people, especial these people who have no enough time. If you also look forward to change your present boring life, maybe trying your best to have the Service-Cloud-Consultant Certification is a good choice for you. Now it is time for you to take an exam for getting the certification.

The Service-Cloud-Consultant Certification is ideal for professionals who work in customer service management, such as customer support managers, service managers, and customer experience managers. It’s also suitable for Salesforce administrators and developers who want to specialize in the Service Cloud platform. Salesforce Certified Service cloud consultant certification demonstrates a professional’s ability to manage and optimize the Service Cloud platform, improving customer satisfaction and driving business growth.

Salesforce Certified Service cloud consultant Sample Questions (Q32-Q37):

NEW QUESTION # 32
Ursa Major Solar provides onsite support for customers' solar panels. Dispatched technicians work in a specific geography during set hours of the day. Managerrefit wants to minimize the number of rescheduled appointments by ensuring technicians have the required products to complete repairs.
Which feature should a Service Cloud consultant recommend?

  • A. Work Oder Assignment
  • B. Field Service Inventory
  • C. Service Appointment Bundling
  • D. Operating Hours and Shifts

Answer: B

Explanation:
Field Service Inventory is a feature that can help minimize the number of rescheduled appointments by ensuring technicians have the required products to complete repairs. Field Service Inventory allows administrators to track and manage the inventory of products that technicians need to perform their work, such as parts, tools, or consumables. Field Service Inventory can help assign products to technicians based on their skills, location, and availability, as well as replenish products from warehouses or suppliers. Verified References: : https://help.salesforce.com/s/articleView?id=sf.field_service_inventory_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.field_service_inventory_setup.htm&type=5


NEW QUESTION # 33
Universal Containers wants to automate case management for the web support team.
When new cases come in from the website they should be routed to the support team to work in the order that they are submitted.
Which approach should a Consultant implement?

  • A. Contact Request flow
  • B. Case queues
  • C. Lightning Component
  • D. Direct Messaging

Answer: B

Explanation:
Explanation
Case queues are an approach that a consultant should implement to automate case management for the web support team. Case queues are locations where cases are routed to await processing by a group of users. Case queues can be used to assign cases to the web support team based on criteria such as case origin, priority, or type. Case queues also allow agents to work on cases in the order that they are submitted. Verified References:: https://help.salesforce.com/s/articleView?id=sf.customize_queues.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.customize_casequeues.htm&type=5


NEW QUESTION # 34
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?

  • A. Case tabs with Account subtabs
  • B. Account tabs and Cases tab
  • C. Account tabs with Case Subtabs
  • D. Account tab with Cases related list

Answer: C

Explanation:
The Lightning Service Console is a user interface that allows you to manage multiple records on one screen and quickly access important information. You can use tabs and subtabs to organize your records and switch between them easily. To meet the requirement of viewing the case history of other cases for the same account when viewing a case, you can use account tabs with case subtabs. This means that you open an account record as a primary tab and then open related cases as subtabs under that account tab. This way, you can see all the cases for that account on one screen and compare their case histories. Verified References: [Tabs and Subtabs in Lightning Console Apps]


NEW QUESTION # 35
Ursa Major Solar (UMS) provides customers with remote monitoring of solar panels. When there are issues with the service, such as a power outage, UMS needs to provide service agents, operations teams, and customers with full visibility into the issue.
What is the recommended feature to meet the requirements?

  • A. Self Service Knowledge
  • B. Video Support
  • C. Incident Management
  • D. Workforce Engagement

Answer: B


NEW QUESTION # 36
A company receives support requests through a variety of email addresses and web forms for different parts of the business.
Which feature combination will ensure that cases are efficiently handled by the most appropriate representatives?

  • A. Case Assignment Rules, Queues, Chatter Groups, Live Agent
  • B. Escalation Rules, Queues, Public Groups, Live Agent
  • C. Escalation Rules, Queues, Chatter Groups, Omni-Channel
  • D. Case Assignment Rules, Queues, Public Groups, Omni-Channel

Answer: D


NEW QUESTION # 37
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